1. We accept online orders through the following modes of payment. Visa & MasterCard Debit & Credit cards from select banks in India.

2. If the amount has been deducted from your account but you haven’t received a confirmation from us, you can reach out to our customer care team and provide the following information at support@zoylaherbal.com

1. a. Transaction Reference Number.
2. b. Amount debited with registered Email ID
3. c. Date & Time of Transaction.

1. The shipping and handling charges are mentioned at the time of check out and consumers will know about this before making payments.

2. Once your order has been confirmed and dispatched, you will receive an email with the details of the tracking number and the courier company. We usually dispatch most orders within 1-4 business days.

3. The estimated delivery time may vary slightly from state to state. Days excluding Saturdays, Sundays, and Holidays are calculated as working days. Product delivery may get delayed due to reasons relating to logistics issues.

1. Once you place the order you will get the tracking ID from our courier partner on your registered email you can track your order.

2. Cash on Delivery (COD) option is available for all products subject to service availability at your location.

3. We take extensive precautions on the safety of the products and its packaging while dispatching it. We pack our products in boxes, where each individual product is wrapped in bubble wrap.

4. If the shipment is tampered or damaged, please do not accept it.

5. For all claims regarding shortages or damages must be reported to customer service within 24 hours of the order delivery. 3 working days are required to investigate and review your request. If any shipment is tampered with or damaged, please do not accept it.

6. In case our reverse pick-up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges,

7. We are not responsible for damages post-delivery. We do not take responsibility for the misplacement of products post-delivery.

8. We reserve the right to pause deliveries to any part of the country at any time if so warranted.

9. Resellers are not eligible for Pro Points & Offers.

1. Orders once dispatched are not eligible for cancellation.

2. Discount vouchers are intended for one-time use only and shall be treated as used.

3. In case of a return or cancellation, the refund shall be initiated post the return of product to us and verification of the product and packing.

1. Zoyla herbal products are non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.

2. In case you would want a refund or replacement, please send us an email with the Images of the Product, Invoice, Inner & Outer Packaging and Batch Number to support@zoylaherbal.com, within 24 hours of the order delivery. We would require 48-72 hours to revert.

3. Kindly take picture of the damaged/tampered side of the product or package.

4. Please allow us 10 to 15 days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

5. You will be eligible for full refund or exchange without incurring any additional charges if it is the case of:

1. a. Product missing.
2. b. Damaged or broken bottles/pack.
3. c. Wrong product delivery.
4. d. Expired product delivery.

6. In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return.

7. Returns will not be accepted if:

1. a. The product is damaged.
2. b. It is without invoice.
3. c. It is with tampered batch number and price
4. d. It is without its original packaging.

8. Please do not use the item you have raised a complaint about.

9. If a pilfered delivery was received, pilferage claims must be made within 24 hours of the order delivery.

10. Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:

1. a. Failure to provide adequate information about the case.
2. b. Failure to provide snapshots of the Invoice, packet and box (if any).

11. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Please note that orders for Festive Gift boxes are not applicable for exchange or refund. Exchange of products due to allergic reactions is not applicable.

Fair Usage Policy

We go to extensive lengths for smooth user experience. However, at times we need to be stringent with our policies to serve our customers better. We have noticed that although a vast majority of our customers have genuine concerns, where we are always upfront to support; there are some accounts that abuse our liberal return and exchange policies. These accounts typically return items, choose not to accept our shipments or demand cashback for issues that we are not responsible for. Hence, our regular customers are deprived of the opportunity to purchase these products themselves. To protect the right of our customers, our customer care support team reserves the right to assess, judge and then take the necessary action at their discretion.

Suspending Promotions

Zoyla herbal reserve the right to cancel any on-going or future promotions, offers, sales, gifts and giveaways on the products without any liabilities.